Refund & Return Policy

At Axvuno, operated by Hong Willow Global Trading Inc, we want you to be happy with your purchase. If something isn't right, we're here to help.

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Order Cancellations

You may request to cancel your order within 24 hours of placing your order, provided it has not already been processed or shipped.

Once an order has been processed, shipped, or handed over to the carrier, it can no longer be canceled.

To request a cancellation, please contact our customer support team as soon as possible.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• Items must be unused and in their original condition.

• Items must be returned in their original packaging.

• Proof of purchase or an order number is required.

Certain items, including personal-care products, clearance items, and perishable goods, may not be eligible for return unless required by applicable law.

Please contact us before returning any items.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 3–7 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping fees are generally non-refundable, except where required by applicable law or where the refund results from our error.

Exchanges

If your item arrives defective, damaged, or incorrect, please contact us with your order number and clear photos of the issue.

We will review your request and arrange a replacement or refund, as appropriate.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, incorrect, or otherwise covered by applicable law.

For approved returns resulting from our error, we will cover reasonable return shipping costs.

Return Address

Authorized Return Address:922 North 2nd Street, Bismarck, North Dakota 58501, United States

Please contact our customer support team before sending any return package.

We will provide return instructions and confirm the appropriate return address.

Returns sent without prior authorization may not be accepted.

Contact Us

To request a cancellation, return, refund, or exchange, please contact us.

Store Name: Axvuno

Legal Business Name: Hong Willow Global Trading Inc