Warranty & Product Guarantee Policy

At Axvuno, operated by Hong Willow Global Trading Inc, we stand behind the quality of our products and are committed to providing a reliable shopping experience.

30-Day Product Guarantee

All products purchased from Axvuno include a 30-day product guarantee, starting from the date you receive your order.

If your item arrives defective, damaged, or does not function as expected under normal use, you may request a replacement or refund.

Warranty Coverage Includes

• Manufacturing defects

• Missing parts or components

• Functional issues not caused by customer damage

• Products that arrive damaged or defective

Warranty Does Not Cover

• Normal wear and tear

• Accidental damage

• Misuse or improper handling

• Damage caused by unauthorized modifications

• Damage resulting from improper use or maintenance

How to Make a Warranty Claim

To submit a warranty claim, please contact our customer support team within 30 days of receiving your order and provide:

• Your order number

• A brief description of the issue

• Clear photos or a video showing the problem

Our team will review your request and determine the appropriate resolution.

Refunds & Replacements

If your warranty claim is approved, we will offer a replacement or refund, as appropriate.

For verified defective or damaged products, we will cover reasonable return shipping costs if a return is required.

Your statutory consumer rights remain unaffected by this policy.

Response Time

We aim to respond to all warranty inquiries within 24–48 hours.

Contact Us

For warranty claims or product-related questions, please contact us.

Store Name: Axvuno

Legal Business Name: Hong Willow Global Trading Inc