Privacy Policy

Last updated: October 15, 2026

Axvuno is operated by Hong Willow Global Trading Inc, a company registered in the United States.

Axvuno operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a convenient and personalized shopping experience (the "Services").

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to an individual.

Depending on how you interact with our Services, we may collect or process the following categories of information:

• Contact Information: Your name, email address, telephone number, billing address, and shipping address.

• Payment Information: Payment method, transaction details, payment confirmation, and other information necessary to process purchases. Payment information may be processed directly by our third-party payment providers.

• Account Information: Username, password, account preferences, settings, and related account details.

• Transaction Information: Products viewed, added to your cart, purchased, returned, exchanged, or canceled, as well as previous transactions.

• Communications: Information you provide when contacting customer support or communicating with us.

• Device Information: IP address, browser type, device information, network connection, and other technical identifiers.

• Usage Information: Information about how you interact with our website, including pages visited, browsing activity, and shopping preferences.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you: When you place an order, create an account, contact us, or otherwise provide information.

• Automatically through our Services: Through cookies, similar technologies, and information collected from your device or browser.

• From service providers: Including payment processors, shipping providers, and technology providers.

• From business partners or other third parties: Where permitted by applicable law.

How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We use personal information to process payments, fulfill orders, arrange shipping, manage customer accounts, handle returns and exchanges, provide customer support, and improve your shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send promotional communications and display advertisements relevant to your interests.

This may include advertising based on your interactions with our website or products.

You may opt out of promotional emails by using the unsubscribe link included in those messages.

Security and Fraud Prevention

We use personal information to detect and prevent fraud, unauthorized transactions, security incidents, and other potentially unlawful activities.

Customer Communication

We use your information to respond to inquiries, provide order updates, assist with customer service requests, and maintain our customer relationship.

Legal Compliance

We may process personal information to comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our policies.

How We Disclose Personal Information

We may share personal information with third parties when necessary to operate our business and provide our Services.

These third parties may include:

• Shopify and other ecommerce technology providers.

• Payment processors and financial service providers.

• Shipping carriers, fulfillment providers, and logistics partners.

• Customer support, analytics, hosting, and security providers.

• Marketing and advertising partners, where permitted by applicable law.

• Government authorities or legal representatives when disclosure is required by law.

We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

We do not authorize third parties to use personal information for purposes inconsistent with applicable law.

Depending on where you live, certain advertising-related disclosures may be considered a "sale" or "sharing" of personal information under applicable privacy laws.

Where required, we will provide appropriate mechanisms for customers to exercise their privacy choices.

Relationship with Shopify

Our online store is hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services to provide and improve its ecommerce platform.

Information submitted through our store may be transmitted to Shopify and other service providers, including providers located outside your country of residence.

Certain Shopify features may use information about your interactions with our store and other Shopify merchants to improve shopping experiences and provide enhanced services.

For more information about Shopify's privacy practices, please visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

Shopify Privacy Portal:
https://privacy.shopify.com/en

Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, remember customer preferences, analyze website performance, and support advertising activities.

These technologies may collect information about your device, browser, and interactions with our Services.

Depending on your location, you may have the right to manage or reject certain non-essential cookies.

You can also manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of some website features.

Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of websites that we do not own or control.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

Children's Data

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 years of age in circumstances prohibited by applicable law.

Security and Retention of Your Information

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, and misuse.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

• Fulfill orders and provide customer services.

• Maintain customer accounts.

• Comply with legal and tax obligations.

• Resolve disputes.

• Prevent fraud.

• Enforce applicable agreements and policies.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include:

Right to Access

You may request access to personal information we hold about you.

Right to Correction

You may request that inaccurate personal information be corrected.

Right to Deletion

You may request deletion of your personal information, subject to applicable legal exceptions.

Right to Data Portability

Where applicable, you may request a copy of your personal information in a portable format.

Right to Opt Out of Certain Advertising Uses

Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

Where required, Axvuno will provide a method for submitting these requests.

Marketing Preferences

You may unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

We may still send essential communications relating to orders, transactions, and customer service.

Global Privacy Control

Where required by applicable law, we will recognize and process supported Global Privacy Control signals as requests to opt out of certain personal information uses.

For more information, visit:

https://globalprivacycontrol.org/

Additional Rights for UK and EEA Residents

If you reside in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws, including:

• The right to object to certain processing activities.

• The right to restrict processing in certain circumstances.

• The right to withdraw consent where processing is based on consent.

• The right to lodge a complaint with a competent data protection authority.

Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

Exercising Your Rights

You may submit a privacy-related request by contacting us using the information provided below.

We may need to verify your identity before processing certain requests.

Where permitted by law, an authorized representative may submit a request on your behalf.

We will respond within the timeframes required by applicable law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

Complaints

If you have concerns about how we collect, use, or process personal information, please contact us.

We will review your concerns and make reasonable efforts to resolve them.

Depending on your location, you may also have the right to contact a relevant privacy or data protection authority.

International Transfers

We operate from the United States and may use service providers located in other countries.

As a result, your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we will use appropriate safeguards for international transfers.

For transfers involving personal information protected by UK or European Economic Area data protection laws, these safeguards may include applicable standard contractual clauses or other legally recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, legal requirements, or Services.

When changes are made, we will publish the updated policy on this page and revise the "Last updated" date.

Where required by law, we will provide additional notice of material changes.

Contact Information

If you have questions about this Privacy Policy, our privacy practices, or your personal information rights, please contact us.

Store Name: Axvuno

Legal Business Name: Hong Willow Global Trading Inc

Country: United States of America

Customer Support Email: [Insert your customer support email]

Privacy Contact Email: [Insert your privacy contact email]

For the purposes of applicable data protection laws, Hong Willow Global Trading Inc is the controller of personal information where it determines the purposes and means of processing.

We are committed to handling customer information responsibly and respecting applicable privacy rights.